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About the Role
The Valley County Sheriff’s Office is recruiting for a 911 Dispatch Specialist to perform important work in providing aid and assistance to its citizens, visitors, and first responders. We are looking for a career-minded individual who is capable and interested in fielding emergency calls and directing appropriate resources in a professional manner. This is a full-time position with full employee benefits.
Typical Duties & Responsibilities
Typical responsibilities include answering emergency and non-emergency calls for service using a multi-line telephone and 911 system. 911 Dispatch Specialists are responsible for fast, efficient, and accurate receiving and processing of calls from a variety of sources, and for dispatching appropriate first responders and emergency personnel out into the field.
Work in this position varies from quiet and calm, to busy and sometimes stressful – especially during emergency situations. The 911 Dispatch Center is open 24 hours a day, seven days a week, and as such incumbents in this position will work varying shifts (days, nights, and weekends). Additionally, this position requires heavy phone, radio, and computer use, in addition to sitting for long periods of time.
Salary Note: The starting pay for this position is typically the entry amount listed on this job announcement. However, the successful candidate may be offered a higher starting wage if they have previous training and work experience directly related to this position.
To view the official Valley County job description for this position, click here: 911 Dispatch Specialist. (Download PDF reader)
Requirements
Typical Qualifications
Qualified candidates will have a high school diploma or equivalent, general clerical experience, and good communication skills. We are looking for someone who can professionally deal with all types of personalities and remain calm and composed when speaking with individuals under great deals of fear, stress, and anxiety. Prioritization skills and the ability to multi-task are very important as emergency situations can be unpredictable and widely varying.
As 911 Dispatch Specialists are first responders in a public safety role, certification through the Idaho Peace Officer Standards & Training (POST) Academy will be required within one year of hire. Anyone selected for this position will be enrolled and sent to the POST academy in Meridian to receive specialized training in emergency communications once they have completed their initial on-the-job training. When applying, please provide 3 professional and 3 personal references, including email addresses.
About the Agency
The Communications Division of the Valley County Sheriff’s Office is made up of a communications supervisor, a corporal and six communication deputies. The Communications Division is responsible for taking requests for all emergency and non emergency services, including law enforcement, fire and emergency medical services. The Communications Division is dedicated to the safety and concerns of the citizens and visitors of Valley County.
The 911 Communications Center is the Public Safety Answering Point (PSAP) for 911 calls placed in the City of McCall, Cascade and Donnelly and all of Valley County. Dispatching is provided for Valley County Sheriff, McCall Police Department, McCall Fire and EMS, Donnelly Fire and EMS, Cascade Fire and EMS, we also work in conjunction with the Payette and Boise National Forest Services, Southern Idaho Timber Association, Valley County Probation, Idaho Department of Corrections Parole, Idaho State Police, Idaho Department of Fish and Game, Valley County Groomer, Valley County Search and Rescue, Life Flight, all city and county Public Work entities and surrounding County Law Enforcement Agencies.
The 911 Center is open 24 hours a day, 7 days a week, 365 days a year. Communications Deputies undergo a 16 week training period and are required to attend a two week training academy at the Police Officer Standards and Training facility in Meridian. We are all trained to become EMD’s ( Emergency Medical Dispatch) and obtain CPR certifications. They are also required to obtain continuing education in this area.
Benefits
As a way of assisting our employees to live healthier, happier, and less worrisome lives, Valley County offers the best benefit package of any employer in the county.
Our benefits include:
Retirement Membership in PERSI
Medical Insurance
Dental Insurance
Vision Insurance
Prescription Drug Insurance
Personal Leave (22 days per year to start)
Holiday Leave (11 days per year)
Bereavement Leave
Life Insurance
Employee Assistance Program
Flexible Spending Account
And don’t forget about these benefits:
A Positive Work/Life Balance
Job Stability & Satisfaction
Career Advancement
A Casual Work Environment
Physically Relaxed
Mentally Stimulating
A Chance to Make a Difference!
Hiring is done without regard to race, religion, color, national origin, gender, age, disability, sexual orientation, marital status, gender identity and expression, pregnancy, or genetics. In addition, preference may be given to veterans who qualify under state and federal laws and regulations.
ELIGIBLE BENEFITS INCLUDE:
Health Insurance
Medical
Dental
Vision
Flexible Spending Account
Employee Assistance Program
Retirement
PERSI Base Plan
PERSI Choice 401(k)
NationWide 457(b)
Time Off
Personal Time Off (PTO) – 176 Hours Per Year to Start
Holidays – 11 Days Per Year
Bereavement Leave
Life Insurance
GemPlan $10,000 Per Employee
Aflac (Life, Disability, & Critical Illness)
NCPERS Term Life
PLUS THESE BENEFITS TOO:
A Positive Work/Life Balance
Job Stability & Satisfaction
Career Advancement
A Casual Work Environment
Physically Relaxed
Mentally Stimulating
A Chance to Make a Difference!
More information can be found in our Benefits at a Glance (Download PDF reader) page.